Return Policy

Return Policy

Dazzled Divas gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased in store *within 14 days* of the purchase date or merchandise purchased online *within 14 days* of the delivery date.

Please carefully review our policy. If you have any questions please email us at shopdazzleddivas@gmail.com to contact our customer service team.

OVERVIEW: 

  • All returns must be received *within 14 days* of the purchase date or delivery date for merchandise purchased online.
  • Returns are for Store Credit only and issued via email as an E-gift card. 
  • Exchanges are for the SAME item but in a different SIZE.
  • Items should be unworn, unwashed, undamaged, and returned in their original packaging with tags attached where possible. 
  • FINAL SALE items are not eligible for return or exchange. *See list below
  • Orders cannot be changed, modified, or canceled after checkout.

      FINAL SALE:

      • Last Chance Category items or items discounted 20% or greater
      • BOGO,  Mystery Bags, Doorbusters, etc.
      • Face Masks
      • Gift Cards
      • Hats or Hair Accessories
      • Intimates, Tights or Hosiery
      • Jewelry
      • Personalized or Customized items
      • Swimwear missing, unattached sanitary liner
      • **Items returned in poor condition will be sent back to the customer as Final Sale.

       

      RETURNS

      Dazzled Divas accepts Returns *within 14 days* of the purchase date or delivery date.

      • Eligible returns are for Store Credit only. Store credit is issued in the form of a shopdazzleddivas.com E-gift card.
      • No refunds will be issued.
      • Shipping is non-refundable, unless there was a mistake on our end. 
      • We currently do not offer return labels nor do we reimburse return shipping costs.
      • All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.  

      HOW TO RETURN:

      • Fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. 
      • PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT.
      • At this time, we do not provide return labels. We suggest using USPS. You can get discounted rates by using USPS.com, print out your label, and drop it off at any post office.
      • Hold on to your Tracking Number in case we need to locate your return.
      • Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued. The automated email will be sent to the email address used to place the order – we cannot change this! 

      **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

      EXCHANGES

      Dazzled Divas accepts Exchanges *within 14 days* of the purchase date or delivery date.

      • Exchanges are for the SAME item but in a different SIZE.
      • Exchanges are subject to availability.
      • We currently do not offer return labels nor do we reimburse return shipping costs.
      • If the requested item and size are not in-stock, we will process the exchange as a shopdazzleddivas.com E-gift card. The automated email will be sent to the email address used to place the order.

        HOW TO EXCHANGE:

        • Fill out the return form included with your order and slip it into the package with your original receipt and the item you are exchanging. 
        • PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT.
        • At this time, we do not provide return labels. We suggest using USPS. You can get discounted rates by using USPS.com, print out your label, and drop it off at any post office.
        • Hold on to your Tracking Number in case we need to locate your exchange. 
          • Once your exchange is delivered to our warehouse, please allow 5 to 7 business days for the new size request to be processed and shipped. You will receive an order confirmation email to the email address on the original order. 

          **If an E-gift card was processed instead of your exchange and you haven’t received it in your email inbox, please check your spam/ junk folder.

          RETURN POLICY FAQ's 

          GIFT CARD / STORE CREDIT

          If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder. 

          • E-gift card codes and store credit codes will expire 5 years from the date issued.
          • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout. 
          • Your use of the Gift Card constitutes your agreement to our Terms & Conditions.

            DAMAGED OR DEFECTIVE ITEM

            If you received a defective item, contact our customer service team within 3 business days of receiving your order. 

            MISSING OR INCORRECT ITEM

            If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of receiving your order, so we can get that mishap sorted out for you!

            CANCELLING OR CHANGING YOUR ORDER

            Once an order has been placed, it cannot be canceled or changed. 


            ADDING ITEMS TO AN ORDER

            We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.

            PRICE ADJUSTMENTS

            Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.

            RETURN ADDRESS BELOW:

            Dazzled Divas

            ATTN: RETURNS DEPARTMENT

            1500 N Saint Marys St

            Beeville, TX 78102